Privacy Policy

Last updated: 15th January 2026

Data Controller Information

fluxanovae Ltd is the data controller for your personal information. We are a company registered in Scotland with registration number 91253647. Our registered office is located at 125 Station Road, Glasgow G4X 4VR, Scotland.

Data Collection

The data we collect includes personal information that you provide directly to us and information that we gather automatically when you use our website and services. We collect personal data when you contact us through our website, request information about our services, sign up for our analytics platform, or interact with our customer support team.

The types of personal data we may collect include:

  • Contact information (name, email address, telephone number)
  • Business information (company name, salon details, industry role)
  • Technical information (IP address, browser type, device information)
  • Usage data (pages visited, time spent on site, click patterns)
  • Communication records (emails, support tickets, enquiry forms)
  • Account information (login credentials, preferences, settings)

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, and your consent where required. The primary purposes for which we process your personal information include providing our beauty salon analytics services, responding to your enquiries, improving our platform, and communicating with you about our services.

Specifically, we use your personal data to:

  • Provide and maintain our analytics platform and services
  • Process your enquiries and provide customer support
  • Send you information about our services and updates
  • Improve our website and platform functionality
  • Comply with legal obligations and protect our business interests
  • Conduct analytics to understand user behaviour and preferences

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses various types of cookies including necessary cookies for basic functionality, analytics cookies to understand how visitors use our site, functional cookies to remember your preferences, and marketing cookies for advertising purposes. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and providing our services, including cloud hosting providers, email service providers, and analytics platforms. All third-party service providers are required to maintain appropriate security measures and use your data only for the purposes we specify.

International Data Transfers

As we operate within the European Union and United Kingdom, your data is primarily processed within these regions. If we need to transfer data outside the EU/UK, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

Your Rights

Under the General Data Protection Regulation (GDPR) and UK data protection laws, you have several rights regarding your personal data. These include the right to access your personal information, correct inaccurate data, request deletion of your data, object to processing, request data portability, and withdraw consent where processing is based on consent.

Your rights include:

  • Right of access - request copies of your personal data
  • Right to rectification - request correction of inaccurate information
  • Right to erasure - request deletion of your personal data
  • Right to restrict processing - request limitation of data processing
  • Right to data portability - receive your data in a portable format
  • Right to object - object to processing based on legitimate interests

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. For customer data, we typically retain information for the duration of our business relationship plus a reasonable period afterwards for legal and business purposes. Marketing data is retained until you unsubscribe or we no longer have a legitimate need to retain it. Website analytics data is generally retained for up to 26 months.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, access controls, and staff training on data protection principles.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the following details:

Email: privacy@fluxanovae.pro
Phone: +44 1414020936
Post: fluxanovae Ltd, 125 Station Road, Glasgow G4X 4VR, Scotland

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK or your local data protection authority in the EU.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.